Salesforce BAU Support Analyst, Team Lead

About the role

We are seeking a proactive Salesforce BAU Support Analyst with 3+ years of experience supporting enterprise Salesforce environments. The role is responsible for day-to-day platform support, production issue investigation, user assistance, minor enhancements, data operations, access administration, and coordination with business and technical teams.

What you'll do

• Production & BAU Support
• Provide day-to-day functional and technical support for Salesforce users and business teams
• Triage, investigate, resolve, and track incidents, service requests, defects, and user queries
• Analyze reported issues, identify root causes, document findings, and coordinate permanent fixes
• Monitor support queues and ensure tickets are updated, prioritized, and resolved in line with agreed service levels

What you need

• 3–6 yrs of experience
• Salesforce
• ServiceNow
• Root cause analysis
• JIRA
• Azure
• Import/export
• B.Sc or B.Tech or B.E. or BCA

Good to have

• Git
• ETL
• ITIL
• SOP writing