Salesforce Business Analyst 2

About the role

We are seeking an experienced Senior Business Analyst to lead requirements gathering, process analysis, and solution design for our Salesforce insurance platform/CRM. The ideal candidate will bridge business needs with technical solutions, ensuring successful project delivery within the insurance domain.

What you'll do

• Collaborate with stakeholders to understand and document business requirements related to CRM
• Conduct detailed analysis of current workflows and identify opportunities for automation and improvement
• Act as a liaison between business teams and technical teams during the Salesforce implementation
• Develop and validate user stories, acceptance criteria, and functional specifications
• Support system design, configuration, and testing activities

What you need

• 7–13 yrs of experience
• Salesforce
• CRM
• System design
• Agile
• Underwriting
• Business analysis
• MBA or BBA or B.Tech or B.E.