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Salesforce ITSM Business Analyst

Covestic·Kochi

Pay not stated3–5 yrsFull-timeHybrid

Read from the company's own careers page; you apply on their site.

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About the role

We are seeking a talented and customer-focused Business Analyst to support the delivery of Salesforce-powered Conversational ITSM and Enterprise Service Management solutions. This role is ideal for professionals who enjoy interacting with customers, understanding business challenges, documenting requirements, and working closely with developers, architects, and project teams to deliver impactful solutions.

What you'll do

  • Requirements Gathering & Analysis
  • Conduct stakeholder interviews and requirement elicitation sessions
  • Document business, functional, and non-functional requirements
  • Analyze existing business processes and identify improvement opportunities
  • Maintain requirement traceability and backlog documentation

What you need

  • 3–5 yrs of experience
  • Salesforce
  • Business analysis
  • Agile
  • Test cases
  • Any graduate

Good to have

  • JIRA
  • ITIL
  • Azure

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