Salesforce Service Cloud & Field Service Lightning Architect

About the role

A technically strong architect who has evolved into a functional solution architect, bridging deep Salesforce platform expertise with business process understanding to deliver scalable, user-focused solutions. Experienced Salesforce professional with strong Business Systems Analyst, Technical Architect, Service Cloud SME, Field Service Lightning SME, and Salesforce development expertise.

What you'll do

• Partner with business teams to analyze complex processes, define functional requirements, document user stories
• Architect scalable Service Cloud and Field Service solutions to improve case resolution, field workforce productivity, customer support visibility
• Design and implement Salesforce automation using Flows, Apex, validation rules, approval processes, and custom logic to reduce manual effort and improve data quality
• Lead cross-functional discussions with business, support, sales operations, QA, and IT teams to translate business requirements into secure, maintainable
• Manage solution design across integrations, data models, security, reporting, and deployment readiness while ensuring alignment with enterprise architecture standards

What you need

• Salesforce
• REST APIs
• Business analysis
• Data modelling
• JIRA
• CI/CD
• Any graduate

Good to have

• Preventive maintenance
• Unit testing
• CRM
• Regression testing