Samsung Experience Leader

About the role

As a Samsung Experience Leader, you will be pivotal in ensuring a consistent and high-quality experience for our customers. This role involves team leadership, market visits, and conducting store audits to uphold brand standards and improve service delivery.

What you'll do

• Lead and manage a team to ensure excellent service and customer satisfaction at Samsung outlets
• Conduct regular market visits to gather insights and assess team performance in real-world settings
• Perform store audits to maintain company standards and compliance across all locations
• Train and develop team members to enhance their skills and capabilities in delivering exceptional customer service
• Collaborate with marketing and sales teams to implement effective strategies that boost customer engagement

What you need

• 3–10 yrs of experience
• Customer service
• Sales
• Communication
• Any graduate

What you get

• ₹4 L–₹10 L a year