SAP EWM Business Process Analyst – Claims & Returns (C&R)

Daimler Truck·Bengaluru

Pay not statedJunior levelFull-time

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About the role

We are seeking an experienced and collaborative SAP EWM Business Process Analyst to support and optimize Claims & Returns (C&R) processes within our global logistics landscape. The role focuses on analyzing, designing, testing, and improving SAP Extended Warehouse Management (EWM) processes supporting returns, claims handling, reverse logistics, disposition, refurbishment, and customer return fulfillment operations across Europe and Dubai.

What you'll do

Business Process Analysis & Solution Design
Analyze business requirements related to claims, returns, reverse logistics, and aftersales supply chain processes
Translate business requirements into SAP EWM functional specifications, process flows, and solution designs
Design and optimize end-to-end return processes, including: Customer Returns,Warranty Returns,Claims Processing,Refurbishment and Repair Flows,Disposal and Scrap…
Collaborate with cross-functional teams to align SAP EWM processes with business objectives and operational requirements