SAP ISU-CRM / Customer Service

About the role

We are looking for an experienced SAP ISU-CRM / Customer Service Consultant with hands-on expertise in SAP IS-U Customer Service and CRM operations. The ideal candidate should be capable of independently managing day-to-day operations, troubleshooting incidents, and providing effective solutions to ensure smooth business processes.

What you'll do

• Manage daily SAP IS-U CRM/Customer Service operations
• Troubleshoot production issues and provide workarounds while root-cause analysis is in progress
• Monitor and support SAP batch jobs and scheduling
• Support SAP IS-U Customer Service/CRM integrations with other SAP modules and external systems
• Identify and recommend process improvements

What you need

• 4–5 yrs of experience
• CRM
• Customer service
• SAP
• Root cause analysis
• Problem solving
• Any graduate