SAP SD-E-Invoicing Service Delivery Manager

About the role

The Service Delivery Manager plays an integral and wide-ranging role in the delivery of the services provided by the MST to the Mercury User Community. A Service Delivery Manager is required for each of the business process or functional areas which form the backbone of the Mercury solution, namely Finance, Procurement, Service Delivery / Engagement Management and Customer Relationship Management.

What you'll do

• Work with technologists and business specialists to meet the increasing pace of our business
• Manage the delivery of MST services to the Mercury user community from a functional perspective
• Manage the functional resources of the AMS vendor in terms of resource planning, demand management and the prioritization of workload
• Monitor program/project baselines to ensure activities are occurring as planned - scope, budget, and schedule
• Provide escalation point and give focus to addressing issues across multiple outsourced service providers

What you need

• 12–22 yrs of experience
• SAP SD
• SAP
• ITIL
• Google Analytics
• Any graduate