SAP Service Delivery Manager

About the role

Act as a “Service Delivery Lead” to effectively partner with business customers to achieve desired outcomes by collaborating with vendor partners in a single/ multi-vendor environment. Assist on multiple transition initiatives, oversee the program, and ensure successful delivery. Track, measure, evaluate vendor performance with weekly, monthly, and quarterly status review as against agreed SLAs and KPIs.

What you'll do

• Act as a “Service Delivery Lead” to effectively partner with business customers to achieve desired outcomes by collaborating with vendor partners in a single/…
• Assist on multiple transition initiatives, oversee the program, and ensure successful delivery
• Track, measure, evaluate vendor performance with weekly, monthly, and quarterly status review as against agreed SLAs and KPIs
• Collaborate with Applications and Infrastructure teams for effective planning and execution of different activities such as patching, upgrades
• Coordinate with vendor partners to ensure on time addressal of issues and fulfilment of Service requests raised by business functions and ensuring effective…

What you need

• 10–15 yrs of experience
• SAP
• ServiceNow
• Agile
• ITIL
• JIRA
• SAP HANA
• Any graduate

Good to have

• Power BI
• PowerPoint
• Root cause analysis