SAP SM - Service Management

About the role

SAP SM - Service Management at NTT DATA Services. Provide functional support and configuration for SAP Service Management (SM) processes.

What you'll do

• Provide functional support and configuration for SAP Service Management (SM) processes
• Manage end-to-end processes covering service notifications, service orders, repairs, warranties, service contracts, and service billing
• Configure and support service order types, notification types, status profiles, partner determination, pricing, and billing processes
• Analyze business requirements and translate them into SAP functional solutions
• Troubleshoot production incidents, identify root causes, and provide timely resolution

What you need

• 5–10 yrs of experience
• SAP
• SAP ABAP
• CRM
• SAP SD
• ERP
• Unit testing
• Any graduate

Good to have

• Regression testing
• SOP writing