SAP Workflow Analyst

About the role

We are looking for an exceptional leader who is passionate to deliver best in class Customer Experience, who thinks and acts globally, and one who has the ability to invent and simplify processes to join us as Workforce Analyst for TSI Vertical. The ideal candidate has a positive attitude and is a result oriented individual with willingness to work in a 24/7 environment.

What you'll do

• Real-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherence
• Work on real-time tickets related to profile change request, non-production request and associate GACD/RCC profile change request
• Prepare and communicate daily handoff report to WFM leadership team on SL performance
• Recognize and initiate escalation process for systems outages and submit problem tickets to the hot desk
• Serves as primary interface between WFM and Site Ops leadership to establish and strengthen a positive partnership

What you need

• 2–5 yrs of experience
• SAP
• Root cause analysis
• Any graduate