Scaled Customer Success Manager

About the role

Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks.

What you'll do

• The Scaled Customer Success Manager (SCSM) is responsible for driving customer adoption, value realization
• Working closely with Sales, Technical Success Managers, Product Management, Product Marketing, Support, and Renewals, the SCSM leverages customer insights, automation
• By combining your cybersecurity expertise, technical knowledge, and customer success experience
• Own the success of a portfolio of commercial and mid-market customers
• Build trusted advisor relationships with key customer stakeholders through periodic one-to-one engagements

What you need

• 1–2 yrs of experience
• Customer success
• Sales
• Network security
• SIEM
• Incident response
• TCP/IP
• Any graduate

Good to have

• Product marketing
• IPR