SDM ECM Sr Tech Ops Analyst

About the role

A highly collaborative IT operations environment focused on service reliability and operational excellence The opportunity to govern and mature enterprise-wide ITSM Enterprise Change Management process aligned with ITIL best practices Direct engagement with cross-functional stakeholders and leadership teams

What you'll do

• Change Management & Risk Assessment
• Coordinate, assess, and manage risk and impact of changes across IT environments following ITIL standards
• Facilitate Change Advisory Board (CAB) meetings and ensure appropriate approvals and stakeholder alignment
• Perform impact analysis utilizing CMDB data and ensure accurate, complete change records
• Monitor and report change success rates, risks, unauthorized changes, and policy compliance

What you need

• 6–8 yrs of experience
• Reporting
• ITIL
• ServiceNow
• Performance management
• Documentation
• Root cause analysis
• Any graduate

Good to have

• Power BI
• Operational risk