SDM-IOA Delivery

About the role

Serve as a seasoned service delivery manager for integrated order and assortment solutions in a hybrid work model driving reliable purchase order management services for global retail clients while ensuring data accuracy across master data management processes and optimizing store facing outcomes through stable day shift operations.

What you'll do

• Manage end to end service delivery for integrated order automation solutions that support consistent and timely purchase order processing for global retail customers in…
• Coordinate with cross functional technology and business teams to ensure stable day shift operations for purchase order management applications that directly support…
• Monitor service performance indicators for purchase order workflows and master data records to detect issues early and drive measurable improvements in accuracy…
• Define and enforce standardized operating procedures for incident management problem resolution and change implementation within the purchase order management and master…
• Collaborate with product owners and business analysts to translate retail buying and merchandising requirements into practical service enhancements that improve purchase…

What you need

• Reporting
• ITIL
• Process improvement
• Documentation
• MBA