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SDWAN NOC Engineer L2 - IOCL

Reliance Jio·Mumbai

Pay not stated3–7 yrsFull-time
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About the role

Proactively monitor and intervene in all SRs / complaints Manage and take timely corrective action for all logical and Draft and share RCA/F for all escalations and customer requests Coordinate and timely follow up with respective stakeholders Comply with team roster and occupancy on day to day basis

What you'll do

  • Ensure timely resolution of complaints
  • Manage and take timely corrective action for all logical and
  • Draft and share RCA/F for all escalations and customer requests
  • Coordinate and timely follow up with respective stakeholders

What you need

  • 3–7 yrs of experience
  • Root cause analysis
  • Telecom
  • B.Tech or B.E.

Good to have

  • CCNA
  • CCNP

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