Secretary - Operations OPD

About the role

To ensure smooth front-office and OPD operations by providing courteous patient assistance, coordinating appointments and consultations, maintaining accurate patient information, and facilitating seamless patient movement across hospital services. Welcome and assist patients and attendants in a courteous and professional manner.

What you'll do

• Perform any other operational, administrative, front-office, or patient-service responsibilities assigned by the Reporting Manager or Hospital Management from time to…
• Key Performance Indicators (KPIs)
• OPD patient waiting time
• Patient satisfaction and service quality
• Accuracy of HIS entries and documentation

What you need

• Billing
• Coordination
• SOP writing
• Front office
• Reporting
• Documentation
• B.Com or BBA or BCA or B.Sc or BA

Good to have

• Complaint handling
• MIS reporting
• Hospital information system
• Infection control
• Internal audit