Security Engineer
Copeland·Pune
- Can I apply
- Needs B.Tech or B.E. or B.Sc · 5–9 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Copeland's site: account needed, ~10–15 min
Early: posted 3 h ago on their own site
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About the role
The Security Remote Field Service Engineer (L1) is an entry level engineering role, operating in region and is responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.
What you'll do
- Maintains the support process and ensures that requests for support are handled according to the procedures
- Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users
- Identifies and resolves problems following agreed procedures
- Carries out agreed maintenance tasks
- Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
What you need
- Open to freshers
- Ticketing tools
- SOP writing
- CCNA
- B.Tech or B.E. or B.Sc or BCA
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