Security Managed Services Engineer (L1)

About the role

As a Security Managed Services Engineer (L1) at NTT DATA, you will step into an entry-level role focused on maintaining our clients' firewall infrastructures. Your main objective will be to ensure our Service Level Agreements (SLAs) are met with zero missed conditions. You'll be front-line support, handling standard and low-complexity incidents and service requests, as well as contributing to project work when needed.

What you'll do

• Step into an entry-level role focused on maintaining our clients' firewall infrastructures
• Be front-line support, handling standard and low-complexity incidents and service requests, as well as contributing to project work when needed
• Monitor client infrastructure and solutions, quickly identifying and investigating problems and errors before or as they occur
• Provide telephonic, ITSM ticket or chat support to clients, ensuring efficient and comprehensive resolutions of incidents and requests
• Follow necessary handover procedures for shift changes to ensure service continuity and update existing knowledge articles—or create new ones

What you need

• Open to freshers
• Firewalls
• SOP writing
• Chat support
• ITIL
• B.Tech or B.E.