Security Managed Services Engineer (L3)

About the role

As a Security Managed Services Engineer (L3) at NTT DATA, you'll be at the helm of ensuring our clients' infrastructures are secure, robust, and running smoothly. Your day will involve proactively identifying and resolving technical incidents, performing necessary checks, and applying monitoring tools to keep everything in top shape.

What you'll do

• Be at the helm of ensuring our clients' infrastructures are secure, robust, and running smoothly
• Ensure that all assigned infrastructure at client sites is correctly configured, installed, tested, and operational from the start
• Dive deep into third-line support calls, uncovering the root causes of incidents and problems. daily, you'll engage with clients
• Handle tickets of high complexity, deliver advanced solutions, and contribute to operational improvements
• Lend your expertise to coach and mentor junior team members, especially on advanced technical troubleshooting and best practices

What you need

• ITIL
• B.Tech or B.E.