Security Operations Center Manager

About the role

You will own the day-to-day operation of a 24x7 SOC that monitors client environments, and you will manage a team of 10 or more SOC analysts across rotating shifts. The SOC investigates alerts, delivers findings and remediation guidance, and escalates to client stakeholders, who carry out the actual response in their own environments.

What you'll do

• Lead, coach, and develop a team of 10 or more SOC analysts, with regular one-on-ones, clear goals, and honest performance feedback
• Build and maintain the 24x7 shift schedule so every shift has the right coverage and skill mix, including nights, weekends, and holidays
• Recruit, interview, and onboard new analysts, and run a training program that gets them investigating independently quickly
• Manage burnout and retention risks that come with round-the-clock operations
• Own SOC performance against client SLAs, tracking metrics such as time to acknowledge, time to investigate, escalation quality, and false positive rate

What you need

• 7–13 yrs of experience
• SIEM
• EDR
• Firewalls
• ISO 27001
• CISSP
• CISM
• Any graduate

Good to have

• Python
• Performance management
• PowerShell