Manager Learning Delivery
Reliance Jio·Kolkata
- Can I apply
- Needs MBA or B.Tech or B.E. · 7–13 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · yesterday
- How to apply
- On Reliance Jio's site: account needed, ~10–15 min
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About the role
The Security Remote Field Service Engineer (L4) is an advanced engineering role, operating in region and is responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.
What you'll do
- Maintains the support process and ensures that requests for support are handled according to the procedures
- Carries out agreed maintenance tasks
- Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
- Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service
- Escalates unresolved incidents and follows up until incident is resolved
What you need
- 1–3 years in electrical & electronics
- Maintenance
- Troubleshooting
- Ticketing tools
- SOP writing
- Firewalls
- B.Tech or B.E. or B.Sc or BCA
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