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Security Remote Technical Support Engineer (L2)

NTT Data·Remote

Pay not statedJunior levelFull-timeRemote
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About the role

The Security Remote Technical Support Engineer (L2) is a developing engineering role, responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.

What you'll do

  • Maintains the support process and ensures that requests for support are handled according to the procedures
  • Use service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users
  • Identifies and resolves problems following agreed procedures
  • Carries out agreed maintenance tasks
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required

What you need

  • 1–3 years in it support & networking
  • Ticketing tools
  • CCNP
  • Networking
  • Firewalls
  • Troubleshooting
  • SOP writing
  • B.Tech or B.E. or B.Sc or BCA

What you get

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