Security Services Engineer (L2)

About the role

The Security Remote Field Service Engineer (L2) is a developing engineering role, operating in region, and is responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.

What you'll do

• Maintains the support process and ensures that requests for support are handled according to the procedures
• Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users
• Identifies and resolves problems following agreed procedures
• Carries out agreed maintenance tasks
• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required

What you need

• Ticketing tools
• SOP writing
• CCNP
• Firewalls
• B.Tech or B.E. or B.Sc or BCA