Senior Administrator - Apache Kafka, Windows PowerShell

About the role

The Senior Administrator in Support & Operations plays a crucial role in delivering advanced technical support and operational excellence. This position is responsible for troubleshooting complex issues, conducting root cause analyses, and enhancing customer satisfaction through effective resolution of incidents.

What you'll do

• Provide Expert Technical Support By Utilizing Kafka For Real-Time Data Streaming And Performance Monitoring
• Perform Root Cause Analysis For Complex Incidents Using Powershell Scripting To Automate Troubleshooting Processes, Enhancing Efficiency And Resolution Times
• Contribute To Knowledge Management Initiatives By Creating And Updating Documentation, And Training New Team Members On Kafka And Powershell Best Practices
• Manage And Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Maintain An Optimal Security Posture And Operational…
• Drive Customer Satisfaction By Achieving First Call Resolution Through Effective Communication, Minimizing Case Reopens

What you need

• Windows
• Kafka
• PowerShell
• Troubleshooting
• Root cause analysis
• Python
• Any graduate