Senior Administrator - Cisco Contact Center

About the role

Contact Center Business Analyst – Job Description The Contact Center Business Analyst analyzes contact center operations, gathers business requirements, and recommends process and technology improvements to enhance customer experience, operational efficiency, and agent performance.

What you'll do

• Gather, document, and manage business requirement
• Identify process improvement opportunities and recommend solutions
• Develop reports, dashboards, and operational insights using data analytics tools
• Support implementation of contact center technologies
• Participate in testing, UAT, and system enhancements

What you need

• 3–6 yrs of experience
• Power BI
• Business analysis
• Tableau
• Salesforce
• ServiceNow
• Problem solving
• BBA