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Senior Administrator - Cisco Contact Center

HCLTech·Noida

Pay not statedMid levelFull-time

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About the role

The Senior Administrator in Support & Operations will play a critical role in delivering advanced technical support and effective troubleshooting for complex incidents within the Cisco Call Center environment. This position is pivotal in ensuring a seamless customer experience, enhancing operational efficiency, and maintaining high-quality standards in line with regulatory requirements.

What you need

  • Root cause analysis
  • Communication
  • Any graduate

Good to have

  • CCNA
  • ITIL

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