Senior Administrator - Cisco Unified Communications

About the role

Experienced Contact Center Engineer with 8+ years of expertise in Amazon Connect, Genesys Cloud, and Cisco UCCX environments. Skilled in developing, integrating, and supporting cloud and on-premise contact center solutions, including IVR, CTI, and multimedia channels.

What you'll do

• Design, develop, and configure IVR/call flows (Amazon Connect, Genesys, UCCX)
• Support L1/L2/L3 operations, incident resolution, and RCA
• Monitor system health, logs, and performance (CloudWatch, UCCX tools)
• Manage call routing, queues, agents, scripts, and reports
• Integrate contact center platforms with CRM, APIs, and backend systems

What you need

• 8–14 yrs of experience
• SQL
• REST APIs
• JavaScript
• Python
• Java
• AWS
• B.Tech or B.E. or B.Sc or BCA

Good to have

• .NET
• CRM
• IAM
• Root cause analysis