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Senior Administrator - Cisco Unified Communications

HCLTech·Chennai

Pay not stated8–14 yrsFull-time
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About the role

Experienced Contact Center Engineer with 8+ years of expertise in Amazon Connect, Genesys Cloud, and Cisco UCCX environments. Skilled in developing, integrating, and supporting cloud and on-premise contact center solutions, including IVR, CTI, and multimedia channels.

What you'll do

  • Design, develop, and configure IVR/call flows (Amazon Connect, Genesys, UCCX)
  • Support L1/L2/L3 operations, incident resolution, and RCA
  • Monitor system health, logs, and performance (CloudWatch, UCCX tools)
  • Manage call routing, queues, agents, scripts, and reports
  • Integrate contact center platforms with CRM, APIs, and backend systems

What you need

  • 8–14 yrs of experience
  • SQL
  • REST APIs
  • JavaScript
  • Python
  • Java
  • AWS
  • B.Tech or B.E. or B.Sc or BCA

Good to have

  • .NET
  • CRM
  • IAM
  • Root cause analysis

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