Senior Administrator - Citrix Server

About the role

As a Senior Administrator in Support & Operations, you will play a crucial role in delivering advanced technical support for Citrix Server environments. Your expertise will ensure effective troubleshooting and root cause analysis, driving improvements in our service delivery and enhancing customer satisfaction.

What you'll do

• Adhere To Quality Standards, Regulatory Requirements, And Company Policies While Providing Support For Citrix Server Environments
• Conduct Root Cause Analysis For Complex Incidents Escalated By Analysts
• Manage And Update The Knowledge Base, Contribute To Training Programs For New Team Members, And Coach Analysts On Best Practices Related To Citrix Server Support
• Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Uninterrupted Operations And Maintain Security Posture
• Enhance Customer Experience And Csat Metrics Through Effective First Call Resolution

What you need

• Troubleshooting
• Root cause analysis
• Any graduate