Senior Administrator - English, Arabic, Microsoft Windows

About the role

About the Role We are looking for experienced L1 Technical Support Engineers with a strong background in International Voice Process and Technical Support. The role involves handling inbound calls from global customers and providing L1-level troubleshooting support on IT-related issues.

What you'll do

• Handle inbound voice calls and provide professional technical support to global users
• Troubleshoot issues related to: o IT Service Desk operations o MS Office & Office 365 o VPN connectivity o Basic Networking o System & Browser Troubleshooting o Software…
• Log, track, and follow up on incidents until resolution
• Ensure excellent customer experience on every call
• IT Service Desk knowledge

What you need

• 1–4 yrs of experience
• Windows
• Troubleshooting
• Voice process
• Office 365
• Networking
• MS Office
• Any graduate