Senior Administrator - English, Spanish, Windows

About the role

This role delivers advanced technical support and troubleshooting for Windows environments, leveraging Spanish (Spain) and English language proficiency. The individual addresses complex incidents escalated by team members, conducts root cause analysis, and implements solutions to maintain operational excellence and enhance customer satisfaction.

What you'll do

• Deliver advanced technical support for Windows operating systems by diagnosing and resolving complex incidents using both English and Spanish (Spain)
• Perform root cause analysis and implement effective solutions for escalated technical and security issues in Windows environments
• Update and manage knowledge base articles related to Windows troubleshooting and support, ensuring information is accurate and accessible for team members
• Provide coaching and guidance to analysts and new team members in both English and Spanish (Spain)
• Collaborate with internal support teams to address cross-functional technical challenges in Windows administration

What you need

• Windows
• Troubleshooting
• Root cause analysis
• Any graduate

Good to have

• Windows Server
• ITIL