Senior Administrator - Fortinet, Palo Alto Firewall

About the role

Expert-Level Support & Troubleshooting: Provide Tier 3 (L3) support for complex network security incidents and problems, ensuring rapid resolution and minimal business impact. This includes deep dive troubleshooting, root cause analysis (RCA), and collaboration with other IT teams and vendors. including and not limited to SSL decryption\\\\r\\\

What you'll do

• Maintain the client’s security and networking devices and upgrade when necessary
• Providing support for other engineers on PA equipment/software
• Provide pre-sales support on client projects. This includes documentation designed and installation rollouts
• Provide support to project managers on security/network deployments
• Responding to emergency situations and performing effective troubleshooting during production outages

What you need

• Firewalls
• Network security
• Root cause analysis
• Networking
• ServiceNow
• Any graduate