Senior Administrator - Google Cloud Platform (GCP)

About the role

The Senior GCP Administrator plays a critical role in delivering advanced technical support and operational excellence within the organization. This position is essential for ensuring high-quality customer feedback through effective troubleshooting, root cause analysis, and proactive incident management in Google Cloud Platform (GCP) environments.

What you'll do

• Adhere To Quality Standards, Regulatory Requirements, And Company Policies By Implementing Best Practices In Gcp Support Operations
• Provide Advanced Technical Support For Complex Incidents Escalated By Analysts
• Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Gcp Best Practices
• Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Maintain A Robust Security Posture In Gcp
• Foster A Positive Customer Experience And Improve Customer Satisfaction (Csat) Metrics Through First Call Resolution

What you need

• GCP
• Root cause analysis
• Cloud security
• Any graduate