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Senior Administrator - Google Cloud Platform (GCP)

HCLTech·Hyderabad

Pay not statedMid levelFull-time
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About the role

The Senior GCP Administrator plays a critical role in delivering advanced technical support and operational excellence within the organization. This position is essential for ensuring high-quality customer feedback through effective troubleshooting, root cause analysis, and proactive incident management in Google Cloud Platform (GCP) environments.

What you'll do

  • Adhere To Quality Standards, Regulatory Requirements, And Company Policies By Implementing Best Practices In Gcp Support Operations
  • Provide Advanced Technical Support For Complex Incidents Escalated By Analysts
  • Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Gcp Best Practices
  • Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Maintain A Robust Security Posture In Gcp
  • Foster A Positive Customer Experience And Improve Customer Satisfaction (Csat) Metrics Through First Call Resolution

What you need

  • GCP
  • Root cause analysis
  • Cloud security
  • Any graduate

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