Senior Administrator - Google Cloud Platform (GCP)

About the role

Proficiency in Python for writing webhooks and server-side logic (Google Cloud Functions). Deep experience designing and consuming RESTful APIs and handling JSON data structures to fetch user profiles, order status, etc. Demonstrated ability to write and refine system instructions/prompts to control LLM behavior (grounding, tone, safety).

What you'll do

• Adhere To Quality Standards, Regulatory Requirements, And Company Policies By Implementing Best Practices In Gcp Support Operations
• Provide Advanced Technical Support For Complex Incidents Escalated By Analysts
• Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Gcp Best Practices
• Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Maintain A Robust Security Posture In Gcp
• Foster A Positive Customer Experience And Improve Customer Satisfaction (Csat) Metrics Through First Call Resolution

What you need

• GCP
• Root cause analysis
• Cloud security
• Python
• REST APIs
• Data structures
• Any graduate

Good to have

• Prompt engineering
• LLMs