Senior Administrator - Iaas AWS, Terraform

About the role

The Senior Administrator in Support & Operations plays a critical role in delivering advanced technical support and operational excellence. This position focuses on troubleshooting complex incidents and implementing effective solutions, ensuring a seamless customer experience and maintaining high standards of service quality.

What you'll do

• Provide Advanced Technical Support By Leveraging Iaas Expertise In Aws And Terraform To Troubleshoot Complex Incidents And Implement Effective Solutions
• Conduct Thorough Root Cause Analysis For Escalated Incidents, Collaborating With Cross-Functional Teams To Resolve Technical And Security Issues
• Engage In Knowledge Management Activities By Updating And Maintaining The Knowledge Base, Facilitating Training Sessions For New Team Members
• Resolve Complex Support Tickets Within Defined Slas, Coordinating With Other Support Teams To Maintain Operational Efficiency And Uphold A Strong Security Posture
• Drive Customer Satisfaction (Csat) By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings

What you need

• AWS
• Terraform
• Root cause analysis
• ITIL
• Any graduate