Senior Administrator - MDM Intune,Intune

About the role

SOTI MobiControl – Android Enterprise & factory device management

What you'll do

• Provide Advanced Technical Support For Intune And Sccm/Sms, Performing Root Cause Analysis And Implementing Effective Solutions For Complex Incidents To Ensure Minimal…
• Collaborate With Cross-Functional Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Upholding A Strong Security Posture
• Conduct Knowledge Base Updates And Management Initiatives, Contributing To Continuous Improvement And Operational Efficiency While Mentoring And Training New Analysts
• Enhance Customer Experience And Csat By Achieving First Call Resolution Rates, Minimizing Rejected Resolutions And Reopen Cases
• Proficiency In Directory Services And Microsoft Enterprise Mobility Suite

What you need

• Intune
• Troubleshooting
• Windows
• Root cause analysis
• Android
• iOS
• Any graduate

Good to have

• PowerShell