Technical Support Associate
Workers Town·Lucknow
- Can I apply
- Needs Diploma · Junior level
- Pay
- Pay not stated
- Source
- From the company's careers page · yesterday
- How to apply
- On Workers Town's own site
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About the role
Microsoft 365 Services + Copilot Engineer (L2)
What you'll do
- Microsoft 365 Service Administration Provide L2 operational support for Microsoft 365 services
- Manage user provisioning, deprovisioning, and license assignments
- Support administration of: Microsoft Teams Exchange Online SharePoint Online OneDrive for Business Microsoft 365 Apps Monitor service health and resolve operational…
- Perform service request fulfillment within agreed SLAs
- Troubleshoot Copilot access, licensing, connectivity, and user adoption issues
What you need
- Office 365
- ServiceNow
- Troubleshooting
- PowerShell
- Prompt engineering
- Power Automate
- B.Tech or B.E. or B.Sc or BCA
Good to have
- ITIL
- Root cause analysis
- SOP writing
- PowerPoint
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