Senior Administrator - Microsoft Exchange Servers

About the role

The Senior Administrator for Support & Operations is pivotal in delivering advanced technical support for MS Exchange systems. This role focuses on troubleshooting complex issues and conducting root cause analysis to ensure high customer satisfaction and system security. The administrator will play a crucial role in maintaining operational excellence while adhering to quality standards and regulatory requirements.

What you'll do

• Provide Advanced Technical Support For Ms Exchange By Troubleshooting Complex Incidents, Performing Root Cause Analysis
• Ensure Compliance With Quality Standards, Regulatory Requirements, And Company Policies While Managing And Resolving Complex Support Tickets Within Agreed Slas
• Update And Manage The Knowledge Base Effectively And Conduct Training Sessions For New Hires, Fostering A Culture Of Continuous Learning And Improvement Within The Team
• Collaborate With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain A Robust Security Posture Across Ms Exchange Environments
• Enhance Customer Experience And Achieve High Csat Scores Through Effective First Call Resolution, Minimizing Rejected Resolutions, And Addressing Reopen Cases Promptly

What you need

• Troubleshooting
• Root cause analysis
• Any graduate