Senior Administrator - Microsoft PowerBI,Windows Powershell, Python

About the role

The Sr. Support Administrator plays a crucial role in delivering advanced technical support and operational excellence within the Support & Operations team. This position is responsible for troubleshooting complex incidents, performing root cause analysis, and implementing effective solutions to enhance customer satisfaction and ensure compliance with quality standards and security protocols.

What you'll do

• Provide Advanced Technical Support By Utilizing Power Bi And Powershell To Analyze Complex Incidents, Perform Root Cause Analysis
• Develop And Maintain Troubleshooting Scripts And Automation Tools Using Powershell To Streamline Incident Resolution Processes And Improve Operational Efficiency
• Design And Create Interactive Dashboards And Reports Using Power Bi To Visualize Key Performance Metrics And Support Data-Driven Decision-Making
• Collaborate With Cross-Functional Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And A Robust Security Posture
• Lead Knowledge Management Initiatives By Updating And Maintaining The Knowledge Base, Facilitating Training Sessions For New Team Members

What you need

• Power BI
• Python
• PowerShell
• Windows
• Data visualisation
• Dashboarding
• Any graduate

Good to have

• Azure
• Root cause analysis