Senior Administrator - Saviynt, Java

About the role

The Senior Administrator in Support & Operations plays a crucial role in delivering advanced technical support and ensuring operational excellence. This position focuses on troubleshooting, root cause analysis, and implementing effective solutions to enhance customer satisfaction and maintain security integrity within the organization.

What you'll do

• Provide Advanced Technical Support By Leveraging Saviynt And Java Technologies To Troubleshoot Complex Incidents, Perform Root Cause Analysis
• Ensure Adherence To Quality Standards, Regulatory Requirements, And Company Policies In All Support Activities, Enhancing Operational Compliance And Efficiency
• Collaborate With Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Strengthening The Organization'S Security Posture
• Conduct Knowledge Base Updates And Management, Contributing To Continuous Improvement Initiatives And Facilitating Training Sessions For New Team Members To Enhance…
• Monitor And Optimize Customer Experience Metrics By Focusing On First Call Resolution And Minimizing Rejected Resolutions

What you need

• 4–7 yrs of experience
• Java
• JavaScript
• IAM
• Root cause analysis
• ITIL
• Any graduate