Senior Administrator - ServiceNow, IT Service Management

HCLTech·Bengaluru

Pay not statedMid levelFull-time

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About the role

Support and execute the Service Level Management process by monitoring SLAs/SLOs, driving service performance improvements, and ensuring commitments to customers and business stakeholders are consistently met

What you'll do

Monitor and manage SLAs, SLOs, OLAs, and underpinning contracts\r
Track service performance and identify breaches, risks, and trends\r
Produce service performance reports and dashboards (weekly/monthly)\r
Support service review meetings with customers and internal teams\r
Analyze SLA breaches and coordinate corrective and preventive actions\r

What you need

ServiceNow
ITIL
Root cause analysis
Power BI
Any graduate

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