Senior Administrator - SharePoint Administration

About the role

The Senior SharePoint Administrator plays a crucial role in providing advanced technical support and operational excellence within the organization. This position focuses on troubleshooting complex incidents, performing root cause analysis, and implementing solutions to enhance customer satisfaction and security.

What you'll do

• Adhere To Quality Standards, Regulatory Requirements, And Company Policies While Managing Sharepoint Environments And Operations
• Provide Advanced Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Solutions To Resolve Technical And Security Issues…
• Manage And Update The Knowledge Base Related To Sharepoint Administration, Contributing To Knowledge Transfer And Training Initiatives For New Team Members
• Resolve Complex Tickets Related To Sharepoint Within Agreed Slas, Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain Security…
• Ensure A Positive Customer Experience And High Csat Through Effective First Call Resolution Strategies

What you need

• Root cause analysis
• Any graduate

Good to have

• ITIL