Senior Administrator - Telepresence,Microsoft Intune

About the role

Job description Role Description Successful candidate would be responsible for troubleshooting and solving critical P2 incidents, perform Critical changes with no failures. Is proactive in owning issues and self-driven. Be a team player and also be as a mentor for fellow engineers. Being empathetic and have sound communication skills.

What you'll do

• Is proactive in owning issues and self-driven
• Perform task with minimal or no supervision
• Be a team player and also be as a mentor for fellow engineers
• Document SOPs Knowledge base for various processes Reporting and statistics Problem Management: Analyze the root cause of Video/Network/configuration recurring issues…
• Prepare the best practices documentation Qualification: Degree preferably engineering, Years of Experience 7-8 Years of relevant experience

What you need

• 3–5 yrs of experience
• Intune
• Troubleshooting
• Office 365
• Firewalls
• SOP writing
• B.Tech or B.E.

Good to have

• CCNA
• ITIL
• Ticketing tools
• Routing and switching
• ServiceNow