Senior Administrator - Telepresence,Microsoft Intune

About the role

An A/V expert who can conduct “as Is” studies of existing requirements, design future state solutions and help to transform the Video conferencing solution in the environment. Implementation & support experience specifically in the area of Audio/Video Conferencing solution & ability to interact with the client teams to understand business requirement which will be both functional and technical.

What you'll do

• Provide Advanced Technical Support And Troubleshooting For Video/Telepresence And Mecm
• Develop And Manage A Knowledge Base By Documenting Solutions And Best Practices
• Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operation And Enhance Security Posture
• Ensure Adherence To Quality Standards And Regulatory
• Responsible for maintaining the audio and video conferencing infrastructure of the client \\\\r\\\

What you need

• Intune
• Ticketing tools
• ITIL
• Troubleshooting
• Root cause analysis
• Any graduate