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Senior Administrator - Terraform,Python,Google Cloud Build,Ansible

HCLTech·Hyderabad

Pay not statedFresherFull-time
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About the role

The Sr. Support Ops Administrator plays a critical role in delivering advanced technical support and operational excellence. This position is responsible for troubleshooting complex incidents, conducting root cause analysis, and implementing effective solutions that enhance customer satisfaction and security.

What you'll do

  • Provide Advanced Technical Support By Utilizing Terraform And Python To Automate Infrastructure Deployment And Management
  • Perform Root Cause Analysis On Complex Incidents Escalated By Analysts, Implementing Effective Solutions To Resolve Technical And Security Issues Within Agreed Slas
  • Contribute To Knowledge Base Management By Documenting Solutions And Best Practices, And Deliver Training To New Team Members To Enhance Team Capability And Performance
  • Collaborate With Cross-Functional Support Teams To Resolve Complex Tickets
  • Drive Positive Customer Experiences By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats

What you need

  • Open to freshers
  • Terraform
  • Python
  • Ansible
  • GCP
  • CI/CD
  • Git
  • Any graduate

Good to have

  • Root cause analysis

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