Senior Administrator - Windows Azure IaaS, Terraform

About the role

The Sr. Administrator for Support & Operations plays a critical role in enhancing customer satisfaction by providing advanced technical support and troubleshooting for Azure IaaS and Windows environments. This role involves in-depth root cause analysis and proactive problem resolution, ensuring compliance with quality standards and regulatory requirements while fostering a collaborative and efficient operational atmosphere.

What you'll do

• Provide Advanced Technical Support For Azure Iaas And Windows Environments By Troubleshooting Complex Incidents, Conducting Root Cause Analysis
• Collaborate With Cross-Functional Teams To Ensure Seamless Operations And Uphold Security Posture By Resolving Complex Tickets Within Agreed Slas And Adhering To Company…
• Contribute To Knowledge Management By Updating And Managing The Knowledge Base, Facilitating Training Sessions For New Staff
• Drive Initiatives Aimed At Improving Customer Experience And Csat By Achieving First Call Resolution, Minimizing Case Rejections And Reopens
• Ensure Compliance With Quality Standards And Regulatory

What you need

• Terraform
• Azure
• Windows
• Windows Server
• Root cause analysis
• Any graduate