Senior AI or ML Engineer - Conversational AI, Bot Development

About the role

Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

What you'll do

• Conversational AI and Bot Development Design, develop, test, deploy, and continuously improve enterprise-grade chatbots, voice bots, virtual assistants, and copilots
• Build multi-turn conversational experiences incorporating intent recognition, entity extraction, dialogue and session management, context retention, disambiguation
• Develop conversational journeys across chat, voice, web, mobile, contact-centre, and enterprise collaboration channels
• Implement handling for interruptions, corrections, ambiguous requests, incomplete information, fallbacks, escalation, and human-agent hand-off
• Integrate bots with enterprise APIs, knowledge repositories, workflow platforms, identity services, contact-centre solutions, and backend applications

What you need

• 8–14 yrs of experience
• Machine learning
• Python
• Prompt engineering
• Azure
• Kubernetes
• GCP
• M.Sc or B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA

Good to have

• NLP
• Elasticsearch
• Spring Boot
• Test automation
• CI/CD
• Microservices