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Senior Amazon Connect Engineer

Cloudelligent·Remote

Pay not stated5–9 yrsFull-timeRemote
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About the role

Senior Amazon Connect Engineer at Cloudelligent. Design, implement, and support enterprise-scale Amazon Connect solutions.

What you'll do

  • Design, implement, and support enterprise-scale Amazon Connect solutions
  • Configure and customize Amazon Connect components, including Contact Flows, Queues, Routing Profiles, Quick Connects, Hours of Operation, and Agent Workspaces
  • Develop serverless applications using AWS Lambda, API Gateway, Step Functions, DynamoDB, Amazon S3, and EventBridge to extend Amazon Connect functionality
  • Integrate Amazon Connect with CRM, ERP, ServiceNow, Salesforce, Zendesk, and other enterprise platforms using REST APIs and AWS services
  • Implement conversational AI solutions using Amazon Lex and Amazon Bedrock to enhance self-service and customer experiences

What you need

  • 5–9 yrs of experience
  • REST APIs
  • AWS
  • Python
  • DynamoDB
  • Machine learning
  • NLP
  • M.Sc or B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA

Good to have

  • Terraform
  • IAM
  • CI/CD
  • LLMs
  • ServiceNow
  • Salesforce

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