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Senior Analyst - Arabic, Microsoft Windows

HCLTech·Noida

Pay not statedMid levelFull-time

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About the role

Senior Analyst - Arabic, Microsoft Windows at HCLTech. Incident & Request Management.

What you'll do

Incident & Request Management
Receive incidents and service requests via phone, email, chat, or ticketing tools
Log, categorize, and prioritize tickets accurately
Perform initial diagnosis and troubleshooting
Resolve first-level issues where possible

What you need

Windows
Active Directory
Troubleshooting
Office 365
ServiceNow
Networking
Any graduate

Good to have

Ticketing tools

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